Modern business is all about providing the best services to the customers in all forms. With the most advanced methods for customer facilitation available these days, competition among businesses seems to get tougher and tougher as we speak. This is why, as a business owner, you have to be on your toes all the time.
One of the major elements in customer service is the way you deal with your customers. It’s a make or break situation and if you don’t handle it well, you can lose a potential customer for your business. On the other hand, if you are smart enough to identify what people require from you, you can even turn a seemingly non-interested customer into a fruitful prospect.
To provide your customers with a hospitable online environment and to address to their queries in an efficient manner, online chat software is quite crucial. Most websites these days integrate provide online chat support to help out their customers with what they could possibly require. In this article, we shall look at Jivochat, an online chat software that works with most business websites.
Table Of Contents
01. What Is JivoChat?
02. JivoChat – An Introduction
03. The Pricing
04. Is JivoChat Better Than Other Similar Tools?
05. Is It Simple To Use?
06. Pros Of JivoChat
07. Cons Of JivoChat
08. What Users Are Saying About JivoChat?
09. Is It Popular?
10. The Final Word
What Is JivoChat?
Considering the importance of online chat services for any business, Jivochat evolved as an idea to provide a cheap and efficient online service provider that could let businesses facilitate their customers in a better way. With the rise of social media and smartphone apps that could connect you to any part of the world instantly, it became the need of the hour to upgrade communication channels between the customers and buyers too.
Jivochat was initiated in 2012 and in some ways, it can be termed as one of the pioneers for online chat services. The company is originally based in Russia and provides not just chatting solutions but ensures that you can make good money out of it as well.
Jivochat integrates with websites of any size, nature, and orientation which is why it’s a tool that can be accommodated by anyone. Considering the need to provide efficient customer services, Jivochat widgets are available in 20 languages. Not just it helps you address your customer needs in a better way but it also expands the market for the software itself.
JivoChat – An Introduction
Jivochat is a smart chat service in many ways. Any business in the world depends heavily on its marketing and customer service department. Understandably, there is quite a bit of workload on the personnel from the respective departments. Jivochat relieves this workload pressure because:
- Your employees can directly deal with customers online.
- They don’t need to answer telephone calls and listen to non-interested customers.
- By looking at the nature of queries and comments, you can get the most suitable person to answer them.
- It’s more comfortable than checking and creating email replies.
- Your customers get a personalized experience which gives them a more comfortable environment for sharing their problems related to the business.
We shall look in detail what benefits you get with Jivochat but just to give you an idea, here is what you can do with this chatting tool:
- Generate leads automatically
- Generate chat transcripts
- Transfer files
- Filter unwanted visitors
- Translate chats
- Get customer details during chat sessions
There is much more on offer with Jivochat, enough to attract any customer into buying this product.
Jivochat has a forever free version as well as a professional version that comes for a certain price. We will look into some of the highlights so that you get a concept of how pricing is designed.
Both versions provide unlimited websites and chat sessions. Customizable widgets in 20 languages are also available. You can also provide your customers with offline contact forms as well as mobile chat widget is also available for the customers. Daily performance email is also available and you also get a desktop and mobile app. You also get a license for up to five users. Basically, these are all the services which you can avail for free because they are common in both the versions.
With the professional version, there are tons of other features you can avail. The package is billed at $10 per month per agent. This package is available for a free trial of 14 days. This lets you familiarize with different features and helps you understand which ones will work best for your business. This package includes features such as 24/7 support, chat transfer, Auto helpers and many others.
Is JivoChat Better Than Other Similar Tools?
With time, several other online service platforms have been developed. Therefore, Jivochat cannot be considered as one of its kind software. This is why it is important to get an idea of where it stands among other services of the same type.
A free package is a great option for smaller business setups which only need to talk to their customers. A free account is not available in some of the other online service platforms and so it gives Jivochat a clear edge.
Jivochat also gives you real time monitoring options. You can see in real time what your customers are looking for rather than viewing queries posted earlier. This gives an impression to the customers that your services are prompt and efficient.
Security is one area where Jivochat may be lacking. It doesn’t have many security certifications to its name. However, for starters and medium sized businesses, it shouldn’t be too much of a problem.
Is It Simple To Use?
Online chat services are normally simple to use. Jivochat is no exception. With the wide range of features and integrations, it becomes all too easy for your employees to use this software in a productive manner. Also, if you find it difficult working with any of the features, the online support team is there to guide you through. As you land on the website, an agent asks you for your possible queries. It gives an indication how prompt the customer service might be. We shall look at some of the main features to give you an idea how easy this software really is.
Ready to Use Templates:
Regardless of how your website is designed, Jivochat can fit it. It’s a smartly designed widget that understands your website structure allowing it to seamlessly integrate. The templates are designed with an intuitive interface so that the online chat experience for you and your customers is always an enjoyable one.
Multiple Visitor Chat:
To give you a feel as if you are using a social media chat tool, Jivochat lets you chat to multiple customers at the same time. This is a highly convenient option because you can address to similar queries altogether. You will understand its value if you have been dealing customers over the phone. Multiple chat option is not an option there at all.
Know your Visitors:
Get to know all about your customer through the CRM. While chatting with a customer, you get a complete detail of the customer’s social media profiles, page view history, and geo-location etc.
Mobile Device Compatibility and Multiple Platforms:
Keeping in mind the modern customers, Jivochat has been designed to work on any device. It works with iOS, Android, Mac and Windows operating systems. Also, the web app is available so that you can access the app from anywhere.
The attractive interface gives you a complete overview of customer activity on your website. You can view the on-site time, source from where your customers are coming and the page they are currently on. You can then pick which customer you should talk to.
To give you various options and expand your range as a business, Jivochat integrates with some of the top apps in business. These integrations provide solutions for reporting, marketing, online shopping and much more.
Such facilitating features combined with the above-mentioned integrations work seamlessly together to give you the best services. You can not only address to your customer queries with more efficiency but smart analytics and reporting tools also give you insights about where your business might be lacking.
Pros Of JivoChat
While it is quite clear how Jivochat can assist you with your business website, we have compiled a list of the best advantages that you get with Jivochat.
- Customizable chat options allow you to translate the text into 20 different languages. This will break the language barrier and your customers will be better served.
- Since you can view all reports and graphs, you can monitor your employee performance and service quality.
- The ‘sneak peek’ feature is a great addition. You can see exactly what your customers were writing even if they don’t send it.
- You can access social media profiles and contact details of your customers to learn about their interests and page view history.
Cons Of JivoChat
There are always a few areas which can be improved. Here are some of the drawbacks of Jivochat.
- Even when Jivochat is available for most mobile devices, it doesn’t have an app for Windows Phones.
- Integrations although quite effective are limited in numbers as compared to other chat services.
- The security features are improvable.
What Users Are Saying About JivoChat?
Jivochat customers have generously reviewed it on social platforms. We considered it important to give you insights from actual users. The response is generally been a positive one. Most customers have appreciated various features of this chat service. Also, there are a few general complaints from a few customers.
Offline lead generation feature is a huge plus for many users in the reviews. Even when the support agents are not available for online chat, the offline form allows you to understand and answer the queries once they get back online.
File sharing is normally not an option for online customer services. However, Jivochat allows this feature too. Customers really admired this option because they could easily share PDF files with their customers. Also, it’s a simple drag and drop function so it doesn’t take too much of your time.
Since Jivochat is an open API software, it allows the customers to customize the app and fit it with their website. This customization option has made this software usable for websites of all sizes and nature and is mentioned in a lot of ratings.
Some of the users complained about the small number of integrations. They suggested that other competitor apps had as many as 40 and more integrations. Also, there is no social media support available.
Is It Popular?
To get detailed insight about how the official website is performing on the internet, we turned to independent website reviewers. Since these reviews are based on stats, customers are more likely to trust these numbers. In many ways, these reviews are a much fairer indication because they are not biased at all.
According to SimilarWeb, Jivochat has a decent ranking among the websites of its similar nature. It ranks among the top 12,000 which is quite decent. The total number of visits for the month of November has exceeded 70K. As compared to last month, the number of visits has increased by more than 17%.
On the other hand, according to Alexa, the global ranking for Jivochat is not the best. In fact, it doesn’t even rank among the top 100,000 websites in the world. The rankings have slumped a bit in the last few months but for a website that offers a specific software, you can’t expect top rankings.
Based on the monthly traffic which is more than 70k, we can say that it is very popular in the particular industry.
The Final Word
To give a fair judgment, Jivochat is worth a try. From the review, it is quite clear that there are areas which need improvement but on the whole, it’s a decent chat tool for small and medium sized websites which are looking for a chat service which is prompt and efficient. Also, it has Facebook integration which can boost your social media presence as well. From efficient integrations, to highly facilitating features to open API customization services and much more Jivochat has covered the most important aspects needed in a business website which makes it a strong candidate for most websites.